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Intelligent Automation Simplified Learn Enterprise Automation, AI-Led Automation, and Robotic Process Automation (DEBANJANA DASGUPTA) (z-library.sk, 1lib.sk, z-lib.sk)

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A guide to understand the potential of Intelligent Automation across businesses and enterprises. KEY FEATURES ● A comprehensive discussion of key concepts, techniques, and key elements of intelligent automation. ● Expert coverage on combining various technologies, including RPA, AI, Blockchain, and IoT. ● Includes case studies and use cases for successful automation applications. ● Precise guidance on how to scale automation in enterprises. DESCRIPTION 'Intelligent Automation Simplified' guides tech professionals to take a much more simplified and sophisticated step towards developing intelligent automation. This book will explain the basic concepts of smart automation and how to put it into practice for a company. This book explores each stage of automation design and explains how these automation fragments can be brought together in the end-to-end automation of workflow. This book discusses numerous examples and scenarios that will help relate and understand how technology can be used in real life to solve business problems. This book provides a lot of information and insights and helps readers grasp the methodology used to develop an automation solution correctly. With detailed illustrations and real use-cases, you will be able to easily create smart automation solutions and practice how to modify them. Towards the end, the book describes how smart automation expands in a company and discusses the various strategies for large-scale use. The book also highlights the latest trends in intelligent automation and its progress into the future of work. WHAT YOU WILL LEARN ● Learn about the essential and primary components of intelligent automation. ● Investigate the capabilities of RPA and AI in the development of Intelligent Automation solutions. ● Recognize the factors that will help you choose the best processes for automation. ● Learn how to use the framework to create an Intelligent Automation solution. ● Create a blueprint to scale automation in the enterprise. ●

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Intelligent Automation Simplified Learn Enterprise Automation, AI-Led Automation, and Robotic Process Automation with Use-cases Debanjana Dasgupta www.bpbonline.com
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FIRST EDITION 2022 Copyright © BPB Publications, India ISBN: 978-93-91392-543 All Rights Reserved. No part of this publication may be reproduced, distributed or transmitted in any form or by any means or stored in a database or retrieval system, without the prior written permission of the publisher with the exception to the program listings which may be entered, stored and executed in a computer system, but they can not be reproduced by the means of publication, photocopy, recording, or by any electronic and mechanical means. LIMITS OF LIABILITY AND DISCLAIMER OF WARRANTY The information contained in this book is true to correct and the best of author’s and publisher’s knowledge. The author has made every effort to ensure the accuracy of these publications, but publisher cannot be held responsible for any loss or damage arising from any information in this book. All trademarks referred to in the book are acknowledged as properties of their respective owners but BPB Publications cannot guarantee the accuracy of this information.
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www.bpbonline.com
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Dedicated to Late Dr Tarapada Bhowmik and Mr Tapan Dasgupta My father-in-law and my father, the inspirations behind this book.
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About the Author Debanjana Dasgupta is an experienced IT architect and consultant, who for the past 25 years has been working with customers across the globe, designing various technological solutions to resolve their business problems. She completed her engineering from Jadavpur University, Kolkata majoring in Electrical Engineering and started her career with a leading IT company. In her career, she has worked with several Indian and Global IT majors, serving plethora of global clients across industries. She is currently employed with a leading MNC and focused on Intelligent Automation. She is based out of Delhi, India. Apart from her job, Debanjana loves to coach, mentor, and teach and is actively involved in mentoring IT architects and technical professionals in her organization and beyond. Outside work, she is an avid traveler and a passionate musician.
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About the Reviewer Dr. Soumya Sankar Basu has over 25 years of experience in academics and software services and consulting industry. He currently serves as a Senior Lecturer of Software Engineering and Computer Science in Department of Computing, Sheffield Hallam University, Sheffield, United Kingdom. Prior to joining university, he worked for tier 1 software services and consulting organizations like IBM Global Business Services, PricewaterhouseCoopers Consulting, Wipro Technologies. Dr. Basu is a Ph.D (Engineering) from department of Computer Science and Engineering, Jadavpur University, India. Prior to that he has have a master’s in computer applications, and bachelor’s with honours in Mathematics. After joining academia for full time, he has done a post graduate certificate in higher education and has earned Fellowship of UK Higher Education Academy. His current research interest is in Global Software Engineering, Software Engineering Methodologies, Software Architecture, Internet of Things, Mobile Ad-hoc and Sensor Networks. His specialization as an industry professional lies in Software Architecture, Application Architecture, Software Engineering Governance, Software Engineering, Process Method Tools, Software Development Methodologies (including Agile/DevOps/Garage method), Design Thinking, Requirement Engineering, Object Oriented Programming Cloud Based Application Development, Cognitive Dynamic Automation, Robotic Process Automation, RFID Application Development and Internet of Things.
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He is actively involved in industry consulting in cloud and IoT area. Right now, he is teaching Software Design, Contemporary Software Engineering, Object Oriented Programming and Distributed Programming. In past he taught courses on Architectural Thinking, Design Thinking, Software Development Methodology (Agile/DevOps/Garage), etc. He publishes papers in journals and refereed conferences. And has authored a book chapter. He has significant work around Software Engineering and Application Architecture area. Because of company confidentiality reason, they had to be published in company internal prestigious forums. Dr. Basu is currently living in England. Earlier he has worked in multi-cultural environment with people from across the globe and lived in ASEAN, European countries and Canada for his professional engagements.
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Acknowledgement I am blessed to have many people in my life, who have made this book possible. In this journey, there were times, when along with work and home responsibilities, writing this book seemed like a herculean task. I take this opportunity to thank them all. First and foremost, I would like to thank my husband, Joy Bhowmik and my children, Abhimanyu and Aaratrika, for putting up with me while I was spending weekends and evenings on writing. My children provided constant support and motivation, often chasing me on my deadlines. I could have never completed this book without their support. My mom, Manisha Dasgupta and my father, Tapan Dasgupta, silently provided the motivation to get this completed. My father- in-law, Late Dr Tarapada Bhowmik and my mother-in-law, Late Mrs Uma Bhowmik ushered their blessings from above and made this real. This book wouldn’t have happened if I hadn’t had the support from my workplace and my manager, Amitabha Mitra, who helped me with the corporate IP approval and from whom I have learnt a lot, as we traversed the enterprise automation journey in the corporate world. Finally, I would like to thank BPB Publications for giving me this opportunity to write my first book for them and my fantastic
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editors at BPB Publications, for helping me along the way. And, my readers, hope you enjoy reading this book, as much I enjoyed writing it.
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Preface Intelligent Automation one of the key drivers in business transformation today. It has now become a part of the enterprise strategy of many large organizations. From back-office automation of manual, labor intensive processes, Intelligent Automation now finds a seat in discussions on enterprise transformation, automating customer journeys spanning across front, mid and back offices. It is now one of the key pillars of the digital and process transformation which delivers the promise of adaptive, intelligent, and self-healing processes across the enterprise. When I started working in Intelligent Automation in around 2015, it was primarily RPA centric. The tools were still maturing, and automation was still to prove its full potential beyond a few back- office operations. Today, it’s a different scenario altogether. Industry 4.0 has automation powered by AI as its key lever and discussions on automation are prevalent across all segments and industries today. Intelligent Automation has proved that it is here to stay. I learnt automation mostly on the job, starting from designing core automation solutions, driving delivery, and deployment to consulting Fortune 500 clients on Intelligent Automation Strategy and transformation. I have been a part of the evolution of automation to Intelligent Automation and soaked in the buzz around it. The idea of this book emerged with the thought to pass on the knowledge and experience I have accumulated over
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the years, to younger professionals, and help them get a holistic idea about Intelligent Automation from a practical perspective. This book is to help such professionals to implement Intelligent Automation in their respective organizations. It’s written in simple language to enable readers, get the essence of Intelligent Automation without sounding too technical about it. I have embedded practical tips and stories from my experience to help readers navigate through real projects in their jobs. Over the 7 chapters in this book, you will learn the following: Chapter 1 introduces Intelligent Automation as a concept and how it has evolved. It then focuses on the different levels of automation, the various components on Intelligent Automation and finally touches upon some of the impacts of automation in the context of future of work. Chapter 2 discusses Robotic Process Automation in detail, with its characteristics and capabilities. It tells you how to decide which use cases are best suited by RPA and how to go about developing them. It touches upon some of the leading products and solutions Chapter 3 focusses on Artificial Intelligence, what it entails and the various capabilities of AI that are relevant in the context of Intelligent Automation and how to decide which use cases are fit for AI implementation. Chapter 4 discusses the other technological components that make up Intelligent Automation like BPM, Blockchain, IoT, Integration and best practices for implementing them in the enterprise.
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Chapter 5 is the most important chapter of the book. It describes several key use cases across business and IT automation. It describes the processes, tells you how to select the automation levers, how to design the Intelligent Automation solution with the aid of detailed component design diagrams. Chapter 6 is a key chapter which discusses, in depth, the enterprise automation journey, why we need an Intelligent Automation Center of Excellence and what are the key capabilities of a CoE that can help an enterprise scale automation. Chapter 7 is the last chapter and before wrapping up, touches upon some of the key trending topics around automation today. Citizen development, Process Mining and AIOps are discussed in detail before ending the chapter with Future of Work – the impact of Intelligent Automation. Technology is rapidly evolving, and the pandemic has forced all of us to adapt and thrive in the new environment. I am certain, that over the next few years, we will see more evolution of Intelligent Automation as it becomes farther mainstream and touches every aspect of our lives.
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Downloading the coloured images: Please follow the link to download the Coloured Images of the book: https://rebrand.ly/311354 Errata We take immense pride in our work at BPB Publications and follow best practices to ensure the accuracy of our content to provide with an indulging reading experience to our subscribers. Our readers are our mirrors, and we use their inputs to reflect and improve upon human errors, if any, that may have occurred during the publishing processes involved. To let us maintain the quality and help us reach out to any readers who might be having difficulties due to any unforeseen errors, please write to us at : errata@bpbonline.com Your support, suggestions and feedbacks are highly appreciated by the BPB Publications’ Family.
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Did you know that BPB offers eBook versions of every book published, with PDF and ePub files available? You can upgrade to the eBook version at www.bpbonline.com and as a print book customer, you are entitled to a discount on the eBook copy. Get in touch with us at business@bpbonline.com for more details. At you can also read a collection of free technical articles, sign up for a range of free newsletters, and receive exclusive discounts and offers on BPB books and eBooks.
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BPB is searching for authors like you If you're interested in becoming an author for BPB, please visit www.bpbonline.com and apply today. We have worked with thousands of developers and tech professionals, just like you, to help them share their insight with the global tech community. You can make a general application, apply for a specific hot topic that we are recruiting an author for, or submit your own idea. The code bundle for the book is also hosted on GitHub at In case there's an update to the code, it will be updated on the existing GitHub repository. We also have other code bundles from our rich catalog of books and videos available at Check them out! PIRACY If you come across any illegal copies of our works in any form on the internet, we would be grateful if you would provide us with the location address or website name. Please contact us at business@bpbonline.com with a link to the material. If you are interested in becoming an author
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Table of Contents 1. Introduction to Intelligent Automation Introduction Structure Objective Introduction to Automation Evolution of automation in Information Technology Different Stages of Automation Basic automation Intermediate automation Intelligent Automation Automation of tasks, activity, and processes Examples of Intelligent Automation Intelligent automation technology components Robotic Process Automation Fitment of Robotic Process Automation Artificial Intelligence (AI) Fitment of AI components for automation Workflows and Business Process Management Fitment of workflow for Automation Business Intelligence Integration Virtual Assistants and Chatbots Blockchain and IoT Impact of Automation in an Enterprise Future of Work Conclusion
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2. Robotic Process Automation Introduction Structure Objective Purpose of RPA Characteristics of RPA Key Characteristics Rule based Non disruptive Benefits of Robotic Process Automation Employee time savings Improved Process Efficiency Increased accuracy and reduced human errors Better turn around time Employees can focus on more strategic tasks Consistency Reliability Audit Trail Scalability What makes a process fit for Robotic Process Automation Technical Characteristics of Process required for RPA based Automation Non-Technical Characteristics of Process required for RPA based Automation Applicability of Robotic Process Automation through examples Financial Crime Core Banking Finance and Accounting Procurement Customer/Vendor Management Patient Management in Healthcare
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Payroll in HR Generic use cases IT Operations use cases Preferred practices Business Case Validation Delivery Project Planning and Kick off Environment Preparation RPA implementation Monitor and measure Bot or API Products and tools RPA tools Conclusion Reference 3. Artificial Intelligence in Automation Introduction Structure Objective Purpose of Artificial Intelligence in Automation Different types of AI in intelligent automation Image Recognition Natural Language Processing Recommendation and Prediction Other Machine Learning Benefits of Artificial Intelligence in Automation Fitment of Processes for Artificial Intelligence based Automation Technical Characteristics of the Process required for AI based Automation Non-Technical Characteristics of Process required for AI based Automation
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