Soft Skills 3rd Edition Personality Development for Life Success (Prashant Sharma) (z-library.sk, 1lib.sk, z-lib.sk)

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Soft Skills Personality Development for Life Success by Prashant Sharma www.bpbonline.com

THIRD EDITION 2022 Copyright © BPB Publications, India ISBN: 978-93-91392-09-3 All Rights Reserved. No part of this publication may be reproduced, distributed or transmitted in any form or by any means or stored in a database or retrieval system, without the prior written permission of the publisher with the exception to the program listings which may be entered, stored and executed in a computer system, but they can not be reproduced by the means of publication, photocopy, recording, or by any electronic and mechanical means. LIMITS OF LIABILITY AND DISCLAIMER OF WARRANTY The information contained in this book is true to correct and the best of author’s and publisher’s knowledge. The author has made every effort to ensure the accuracy of these publications, but publisher cannot be held responsible for any loss or damage arising from any information in this book. All trademarks referred to in the book are acknowledged as properties of their respective owners but BPB Publications cannot guarantee the accuracy of this information.

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Dedicated to My Parents My Wife & Children My Family & Friends My Clients, Partners, Team and Students & For all the people from small towns, who have the talent but lack the exposure and self- belief. I hope this book can be the medium for change in your life and encourage you to realize your true potential. May you all achieve the dream life you have envisioned for yourself.

Preface Are people with dynamic and brilliant personalities born with these qualities? Or can we all acquire the soft skills required to build a commanding personality? The answer is that given high quality training and practice with a professional, we all can acquire important soft skills to succeed in life. Through this book, the author who is a soft skils training expert shares his over two decades industry and corporate coaching & training experience to help the reader attain these soft skills in an accelerated time frame. In a post Covid world, building a strong Online Presence has become a necessity. Work from home is becoming a norm and most meetings are being held from home, in informal locations where it is challenging to maintain meeting formality. In such a scenario, it becomes essential to build online presence skills. Whereas virtual meetings used to be a small percentage and mostly optional, these are the norm now. A new chapter on building a High-Impact Online Presence has been added to give the reader a competitive advantage in this new Virtual online space. This book also contains a chapter on the basics of Neuromarketing: The Art of promoting yourself and your skills. When there are multiple candidates for fewer vacancies, candidates have to hard sell themselves. This book makes it easy for even shy or introverted individuals to showcase their skills and achieve their goals.

Living as we are in an intensely competitive Volatile, Uncertain, Complex and Ambiguous (VUCA) environment where `Performance = Power’, the ability to communicate effectively and work cohesively has become a necessity. India has the world’s highest population of youth with over 50% of the population below the age of 25. With such a huge amount of young people competing for limited jobs, the need to rise above one’s peers is crucial. Competition is a way of life! Soft skills help a person to become successful. Soft skills are the vital difference between success and failure. The foundation of Personality Development is good people skills. If you are able to communicate well with anyone, anywhere, anytime, without fear or hesitation, you can influence other people. This is nothing but Leadership -the most sought after soft skill. Students have a good theoretical knowledge base and learn from sound Academic books and Teachers. However, only a select few students are truly `employable’ and `job ready’ when they finish their education. While they have a lot of technical knowledge, when it comes to taking initiative or showing leadership, a majority of our students are found wanting. Lack of employability skills-specifically soft skills is the single biggest headache for recruiters today. Start up entrepreneurs and seasoned business people alike, find themselves struggling to make an impact on prospective clients, even though they have the best products and services.

Working executives go through the corporate grind struggling for visibility, recognition and growth. And the common factor in every situation? Lack of Soft skills! The increased focus of the media and internet in our lives has ensured that every person has access to the same information. In such a scenario, how does one get ahead? The answer lies in development of effective soft skills as demonstrated below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: below: Most individuals find out through bitter struggle and hardship that real world experiences are different from their academic experience. Students, especially those coming from vernacular or non-English backgrounds struggle in the absence of mentorship and guidance from Industry professionals. This book aims to be the Professional Guide, Coach and Mentor to all those who want to upgrade their soft skills to get a head- start in their careers. The author wishes that the present generation should not wait to graduate and begin their professional journey to learn these skills. This book is designed to give all individuals the all-important personality development soft

skills required by them to become successful and powerful personalities. Written by an experienced Corporate & Industry professional and soft skills trainer who has been an executive, entrepreneur, coach and master facilitator for over 20 years, this book has been designed to be a bridge between Academic Curriculum education and the Industry. Effective Communication and Personal Development training concepts given in this book impart knowledge that is geared towards enhancing their soft skills and enabling them to develop a co-operative mindset. Through this book, anyone wishing to develop powerful personalities will be able to choose and attain a career of their choice. They will develop well-rounded personalities; attain self- confidence and an ability to successfully overcome any challenge that life throws at them.

About the Author PRASHANT SHARMA Leadership & Business Coach, Prashant Sharma, popularly known as Coach Prashant, Master Soft Skills Facilitator and Behavioral Trainer, Ed-Tech Entrepreneur Conducted his first training program in 1996 when he was invited by the New Delhi YMCA to lead a course in Public Speaking & Effective Communication. The Times of India too has recognized this achievement. Prashant has extensive expertise in mentoring leaders, inspiring professionals and has helped thousands of professionals and students their true potential. Prashant is a First Prize Diploma holder in Public Speaking from the Nazareth’s Speakers Academy, Mumbai and a B.Com from the

Sydenham College, Mumbai. Upon completion of his Masters in Management from the University of Massachusetts, USA, he returned to India to be part of the Indian post-liberalization story. His first job with the Taj Group of Hotels as Duty Manager made him realize the disparity between the soft skills of the average Indian vis-a-vis the people in the West. Prashant rightly predicted that this lack of soft skills would be a great hindrance to the employability of our Indian graduates and soon started personality development training. He has been an entrepreneur with international exposure to diverse verticals greatly adding to his knowledge and expertise. This entrepreneurial experience has helped him sharpen his sales and marketing instincts. Prashant develops and delivers his own content. His trainings are based entirely out of his extensive real world professional experience backed by solid management concepts. His programs are based on his in-house developed Learning-Internalization- Feedback-Evaluation (LIFE) Model. He specializes in all kinds of soft skills & behavioral trainings. Prashant has conducted programs pan-India for professionals from Fortune 500 companies to SMEs to Public Sector Corporations. He is a Leadership and Business Coach, ACC accredited by the International Coaching Federation (ICF). He is a visiting faculty at prestigious training institutions like HIPA (training IAS/IPS officers), INGAF-Min. Of Finance, SBI Gurukul, etc. Prashant has also been invited to educational institutions like Symbiosis SCHMRD, Ansals University, Subharti University, etc. as Visiting Faculty for speaking to students on the merits of Soft Skills.

Prashant has set up a chain of soft skills training franchisee centers pan-India, the first of which opened in Faizabad-Ayodhya in July 2014. A successful in-school program called SuperSkills is being rolled out pan-India. The focus is on creating employability skills and soft skills in children at the school stage itself.

Acknowledgement This Book is the result of the support, constructive advice and good wishes of several individuals. I would like to extend my heartfelt thanks here. To my parents Wng. Cdr. O.D Sharma a self-made towering personality and Sudesh Sharma, the best learner I know. For their unwavering and support in more ways that I can count. Their tremendous faith in me has been a constant in my life. They have given me the values that shaped my personality and in turn enabled me to influence others positively. They have allowed me to live the life that I chose, to carve my own path and making me safe in the assurance that I would always have their support. To my wife Bhavna, who literally has been the wind beneath my wings. Her brilliant psychology related inputs and perspective on life have made a huge difference in the quality of my training and writing. Putting up with an entrepreneur’s timings and erratic lifestyle is not easy and for that I am grateful to her. She keeps egging me on, like a marathoner nearing the finishing line, and for her motivation, patience and perseverance and steady belief in my abilities. And for her finally understanding that the weekly off is not quite that! To my children whose innocence has provided valuable insights into the potential of the human mind.

To Manoj Sharma for his guidance and encouragement. A special mention to Gaurav Mishra, Asit Sait and Ajay Kadyan and all my other friends and family for providing me with the rocket start to my training career. For my clients and the participants of my trainings, all brilliant professionals and human beings, whose feedback and enthusiasm has been the fuel that drives my training wagon. I also thank the Publisher and the whole staff at BPB Publication, especially Mr. Manish Jain for making sure the book took the shape that I had envisioned for it. And finally to the Almighty for giving me the wisdom to share knowledge and ignite the spark.

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Table of Contents Chapter 1: Soft Skills: An Overview 1.1 Importance of soft skills 1.2 Personality development and soft skills 1.3 Soft skills v/s hard skills 1.4 Industry need: from campus to corporate 1.4.1 Disruptive technologies and soft skills 1.5 The most important soft skills required for life success 1.6 How to develop soft skills 1.7 Global perspective 1.8 Summary Chapter 2: Emotional Intelligence 2.1 Essentials of emotional intelligence 2.2 Intelligence quotient (IQ) or emotional quotient (EQ)? 2.3 Components of emotional intelligence 2.4 Applying emotional intelligence at home and work 2.5 Ways to improve emotional intelligence 2.6 Summary Chapter 3: Self-Image Management 3.1 What is first impression? 3.2 Parts of first impression 3.3 Types of first impression 3.4 Effects of the first impression 3.5 Self-image and first impression 3.6 Factors that affect one’s self-image 3.7 Beautiful on the inside

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