RISE with SAP towards a Sustainable Enterprise (Adil Zafar, Dharma Alturi, Sanket Taur etc.) (z-library.sk, 1lib.sk, z-lib.sk)

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Table of Contents Preface Part 1: Overview Chapter 1: Truth and Dare – The CxO Challenges Chapter 2: Faith of Four – Vision of the Masters Chapter 3: Eureka Moment – the Missing Link Part 2: The Journey with RISE with SAP Chapter 4: Intelligent Enterprise and Sustainable Design Chapter 5: Cloud with Silver Lining: Busting the Myth – Part 1 Chapter 6: Cloud with a Silver Lining: Busting the Myth – Part 2 Chapter 7: Back to the Drawing Board: Reimagined Processes Chapter 8: The Exodus – Data That Matters Part 3: The Way Forward: The Art of Possible Chapter 9: The Pilot: High Stakes Chapter 10: Going All In: A Leap of Faith Chapter 11: Innovation Unleashed: The Hunger Games Chapter 12: Digital Supremacy – the Path to Sustainable Growth Index Other Books You May Enjoy

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Preface Welcome to the first comprehensive guide on RISE with SAP towards a Sustainable Enterprise! Since the launch of RISE with SAP as an offering in January 2021, clients and consultants alike have been trying to figure out what needs to be considered and the benefits the program can provide to help revolutionize their journey toward the cloud and toward being a sustainable enterprise. This book provides a practical perspective on the journey to the cloud and beyond, with RISE with SAP enabling your transformation into a value-driven intelligent, sustainable, and resilient enterprise. For the successful adoption of S/4HANA and RISE with SAP, three key components need to be considered: There are many different blogs and independent points of view (POVs) published by members of the SAP community. The focus of this book is to provide a journey map to you as a client or consultant, not just detailing what RISE with SAP is but also walking you through each of our three aforementioned key components and enabling you to handle each of them without any ambiguity. We will provide relevant information not just about the offering but also about relevant use cases for it and the options available on the market that apply to these use cases. We will also outline the lessons learned in different sections to ensure you can plan appropriately for your adoption of various technologies and RISE with SAP as an offering. Identifying the problem statement and use cases that are value-adding for the business Building a strong business case by being aware of all the possible levers, such as process discovery, process mining, the adoption of best practices, the automation of testing, and data migration, along with sustainability-driven, intelligent, enterprise-based use cases Knowing more about what RISE with SAP provides, gaining insight into the roles and responsibilities involved, and ensuring you avoid any surprise costs as you proceed with and sustain the implementation

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Who this book is for This book is targeted at CXOs, IT owners, architects, process owners, cloud security consultants, administrators, and project managers who need a consolidated overview of the value of RISE with SAP and the other services connected to it. We’ll cover different industry use cases, along with the benefits realized by adopting RISE with SAP, and the potential journey map to follow to achieve the most cost-optimized scenario. We also believe this book is relevant to all SAP-interested readers across all industries and technologies, even outside S/4HANA, so that they can understand its actual impact on the wider ecosystem. Throughout the book, you will learn about the different trends in the industry today and the impact they have on business outcomes. We will talk about how being aware of these allows organizations to build a strong business case for RISE with SAP. You will understand what RISE with SAP is, along with the different services and products made available as part of the ecosystem around it. You will be informed on how to make the right choices and decisions when it comes to defining their use cases, scopes, and journey maps in order to achieve a sustainable enterprise. Let’s go through some key personas and how the book will help them: IT owner/CXO/SAP architects/process owners: These personas will be involved from the initial evaluation of the journey toward the cloud, along with security and other key decision factors. These also focus on TCO reduction while providing users with a strategic platform for both automating and infusing AI-enabled intelligent workflows into their daily activities. CXO/IT Owner: These personas will also be interested in identifying how their IT costs translate into business benefits. They will also need help with building the business case to either move toward S/4HANA with RISE with SAP or just their journey toward the cloud in general. These personas will be interested in understanding the security

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We want to encourage our readers to take a deep dive into the concepts we introduce in this book and keep them in mind when adopting, implementing, and migrating or upgrading to S/4HANA, RISE with SAP, and beyond, building the necessary skills to meet your particular needs. implications, along with the ROI, when it comes to the various services on offer. SAP architects: These personas will be interested in how the landscape architecture changes. What new services are available that can help the implementation, its management, and the business teams involved? What services will be part of the baseline model and what other additional or optional services should be opted for? What services should be requested of partners and how will monthly, quarterly, and yearly release cycles look after the move to RISE with SAP? Process owners: These personas will be interested in what value moving to RISE with SAP adds from a business process point of view. These personas will also want to understand the intelligent workflows and transformation options available and their potential.

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What this book covers This reference book on RISE with SAP is both an overview and a detailed look at several topics related to trend evolutions and business challenges, and how organizations can build business cases to justify the adoption of RISE with SAP. The book also deep dives into RISE with SAP as an offering, explaining its different services and the dos and don’ts involved to prepare for the right service delivery. The structure of this book will guide you from a strategic level to a practical level, explaining each of the levers and different components to be considered. On an ongoing basis, you can pick up different chapters as needed and still learn about all the required details by reading through a chapter. You’ll only need to jump to other chapters if more details are needed. However, we recommend that you start from the beginning and work through the chapters in order because some topics are built upon in later chapters to avoid the repetition of certain topics. Chapter 1 and Chapter 2 will provide you with the full context needed for the rest of the book. To make the learnings more relevant and interesting we have introduced a business case: a hypothetical global electronics brand Spark4Life, facing unprecedented challenges due to the recent global upheavals. Every chapter helps you to go through the due diligence required for the pivotal decisions that need to be made at every stage of the transformation that Spark4Life sets out to take on. While doing so, we have given numerous examples and use cases helping solve the business challenges step by step. To ultimately bring it all together in the last few chapters to help you see how all the decisions (related to people, process and technology) taken in the previous chapters has helped turn the tide for Spark4Life and to reveal how the holistic transformation is greater than sum of its parts. This book is organized into three parts; here’s a quick overview of each: In Part I, Overview, you will understand the need for innovation and the patterns evolving in the market both pre- and post-pandemic, along with the risks that businesses and clients need to prepare to face to survive in the market. We will then look at persona-based journeys for CXOs and

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businesses to identify how different LOBs need to evolve and how to manage expectations throughout this evolution. Furthermore, this part will set the context of how RISE with SAP, along with the industry solutions built around it, can help you achieve the objectives and the vision that you have initially set out. This part includes the following chapters: This chapter provides an overview of various challenges faced by the CXOs in terms of the current market, financial aspects, regulation compliance, evolving technology, evolving customer perspectives, operational aspects, organizational aspects, and environmental aspects. You are given a glimpse of each of these ambits and how they impact the business operating model, with examples. Chapter 2 builds on the challenges mentioned in Chapter 1 by walking you through the levers of change and various decisions to be made by CXOs to overcome these challenges in the context of a business transformation. This chapter goes through the perspective of CEOs, CFOs, CTOs/CIOs, and CSOs. It then sets the context of actual business challenges and the key objectives to address in both the short and long term. It then takes you through the typical issues within the landscape of an example organization and the different steps to go through to achieve what is needed, applying different levers such as S/4HANA adoption, the journey to the cloud using RISE with SAP, process mining/discovery, best practices, industry solutions, the relevance of data migration, and the adoption of different intelligent workflows, along with automation. In Chapter 3, we expand upon one of the key components mentioned in Chapter 2 – what RISE with SAP is, why RISE with SAP is useful, and the different options available within RISE with SAP, along with other alternate Chapter 1, Truth and Dare: The CXO Challenges Chapter 2, Faith of Four: Vision of the Masters Chapter 3, Eureka Moment: The Missing Link

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options beyond RISE with SAP. You will understand in detail how RISE with SAP as an offering can address business challenges and help achieve an organization’s vision and objective, enabling value-driven outcomes. We will also dispel various myths around RISE with SAP to ensure that the right decisions can be made along the way. We will wrap up with a sample journey map for how a customer organization has evolved over different stages by leveraging RISE with SAP. Next is Part II, The Journey with RISE with SAP. This part includes the following chapters: Chapter 4 provides you with details about what steps can be considered by CXOs and how organizations can use the tools and services offered by RISE with SAP to help pave the roadmap toward becoming a sustainable enterprise. The chapter walks you through the basics of BTP, the design principles to follow from a shift-left POV, insight-driven approaches, the adoption of a clean core, and sustainable, intelligent workflow-based solutions. Chapter 5 walks you through all the dimensions and parameters to be considered when building a business case for both the adoption of S/4HANA as part of the RISE with SAP offering and the different services under consideration. You will also get more information about the different industry trends to consider, as a follow-up to Chapter 1, and how RISE with SAP addresses these. You will then get insights into the architectural patterns of RISE with SAP, along with what is possible and what is not possible with RISE with SAP. We will wrap up by providing possible alternatives to RISE with SAP in case you are not yet ready for the journey to the cloud or the move toward S/4HANA but are still looking for managed services temporarily. Chapter 4, Intelligent Enterprise and Sustainable Design Chapter 5, The Cloud with a Silver Lining: Busting the Myth – Part 1

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Chapter 6, as a continuation of the previous chapter, dives deeper into the different types of variants available within RISE with SAP and what they mean to you. The chapter then walks through the roles and responsibilities made available by SAP, defined as Standard, Additional, and Optional services, allowing you to make the right decision around the scope of services to select. You will also be given information on how to handle rollouts and upgrades as part of RISE with SAP and how daily life will change in terms of the application management services within the RISE with SAP offering. We will wrap up the chapter by introducing the Cloud Application Service (CAS) packages offered by SAP as part of RISE with SAP and how they complement the Standard, Additional, and Optional roles and responsibilities mentioned earlier. Chapter 7 provides an overview of how the design inputs across the different levers mentioned so far will influence the overall design and enable you to simulate and model new processes for future customer and employee experiences, changing existing processes and considering and introducing new processes. The chapter provides insight into how SAP Signavio Journey Modeler, for instance, can be used to design the user experience (UX), along with an organization’s operating model and the relevant workflows. You will also see how the data within the landscape can be leveraged to generate value-driven insights for your business. You will then get information about how these insights can be consumed to orchestrate relevant, intelligent workflows that can eventually solve the challenges that we have previously identified. Chapter 8 provides you with details on how important it is to plan your data migration to a target S/4HANA instance based on the type of migration activity planned as part of the move to the cloud (RISE with SAP). The Chapter 6, The Cloud with a Silver Lining: Busting the Myth – Part 2 Chapter 7, Back to the Drawing Board: Reimagined Processes Chapter 8, The Exodus: Data That Matters

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chapter also provides an overview of why data governance and data quality are important aspects when it comes to safeguarding your investment in AI and intelligent workflow-based solutions. We finally wrap up the chapter by looking into SAP Activate Methodology and the adoption patterns available when it comes to data migration. We’ll conclude this book with Part III, The Way Forward: Art of Possible, which includes the following chapters: Chapter 9 brings forward all the practices and best practices mentioned so far in the book to enable you to understand how these can help accelerate your transition toward becoming an intelligent and sustainable enterprise. You will be provided details on how the implementation/migration effort can be shifted left using the ready-to-use content from SAP and its partners. You will also be informed about the key dimensions of the UX strategy to be considered to achieve the desired business outcomes. Finally, we will wrap up the chapter by talking about the change and release management to be considered when deploying a pilot for either a region or a representative business unit before proceeding with a global rollout, which is termed “all in.” Chapter 10 is about how to convert a successful pilot implementation into a global rollout, considering multiple localization- and regulation compliance-related requirements to make sure the solution is globally ready, including those of various processes that might be unique to certain countries. This chapter will provide you with insights into the factors to be considered when defining the instance strategy and the rollout strategy. Chapter 9, The Pilot: High-Stakes Chapter 10, All In: A Leap of Faith Chapter 11, Innovation Unleashed: A Hunger Game

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Chapter 11 takes you beyond the initial implementation, providing information on why continuous innovation/improvement beyond the initial iteration is important for an organization to continue to evolve. This chapter will provide insight into how the cultural shift toward innovation within an organization plays a key role in this cycle. It will then provide a walk- through of the importance of enterprise agility and scalability as the key aspects to support an emerging operating model as trends progress. We will then explore the Web 3.0 and Industry 4.0 models, along with their importance to organizations driving intelligent solutions. We will wrap up the chapter with information on different business and commercial models to consider. In the final chapter of the book, we will summarize the findings from each of the chapters, along with the ongoing vision organizations can plan to differentiate themselves. You will also understand the steps you need to take to achieve the vision you have laid out and what to consider at different stages. Download the color images We also provide a PDF file that has color images of the screenshots and diagrams used in this book. You can download it here: https://packt.link/pz5gp. Conventions used Tips or important notes Appear like this. Chapter 12, Digital Supremacy: The Path to Sustainable Growth

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Get in touch Feedback from our readers is always welcome. General feedback: If you have questions about any aspect of this book, email us at customercare@packtpub.com and mention the book title in the subject of your message. Errata: Although we have taken every care to ensure the accuracy of our content, mistakes do happen. If you have found a mistake in this book, we would be grateful if you would report this to us. Please visit www.packtpub.com/support/errata and fill in the form. Piracy: If you come across any illegal copies of our works in any form on the internet, we would be grateful if you would provide us with the location address or website name. Please contact us at copyright@packt.com with a link to the material. If you are interested in becoming an author: If there is a topic that you have expertise in and you are interested in either writing or contributing to a book, please visit authors.packtpub.com. Share Your Thoughts Once you’ve read RISE with SAP towards a Sustainable Enterprise, we’d love to hear your thoughts! Please click here to go straight to the Amazon review page for this book and share your feedback. Your review is important to us and the tech community and will help us make sure we’re delivering excellent quality content. Download a free PDF copy of this

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Part 1: Overview In Part 1, readers will understand the need for innovation and the patterns evolving in the market both pre- and post-pandemic, along with the risks that businesses and clients need to prepare to face to survive in the market. The reader will then look at persona-based journeys for CXOs and businesses to identify how different LOBs need to evolve and how to manage expectations throughout this evolution. Furthermore, this part will set the context of how RISE with SAP, along with the industry solutions built around it, can help you achieve the objectives and the vision that you have initially set out. This part has the following chapters: Chapter 1, Truth and Dare: The CXO Challenges Chapter 2, Faith of Four: Vision of the Masters Chapter 3, Eureka Moment: The Missing Link

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Truth and Dare – The CxO Challenges If one is asked the question of what is at the heart of any change for an organization, the response, more often than not, would be the consumer. Whether it relates to sustainable products, user experience, or value for money, the list is endless. While consumers come in all forms, such as end users, end consumers, wholesalers, and retailers, the outcome is the same. Consumers generate demand and cause a shift in the business ecosystem. The example of the consumer is just one of many reasons businesses will react to challenges. Their reaction will be one of survival or adaption to change. In this chapter, we will look at what challenges businesses face on a day-to-day basis. To define a way forward, we will explore the characteristics of challenges in order to understand them, determine how to address them and find a solution, and examine how they impact the decision makers we know as the CxOs or the C-suite. As you proceed to read through this book, you’ll see that it has been designed to give real examples of challenges and provide solutions based on RISE with SAP as the platform to deliver a S/4HANA transformation. Although we appreciate that digital transformations can take many forms and scopes, our objective is to first provide you with an appreciation of the challenges businesses face and how they impact businesses, and how CxOs can react to those challenges in determining a solution. The challenges impacting the day-to-day activities of a business can be defined in eight broad categories: The market Financial challenges Regulation compliance Technology evolution

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Let’s begin! The market There are external factors that affect businesses and how CXOs are compelled to make decisions to avert any short- and medium-term effects. Market-related effects are impacted by many factors, and this list is by no means exhaustive but only a glimpse into some of those issues. Uncertainty about the future If we all had a crystal ball or the ability to have knowledge of the future, it would help to weather the storm of change, but more importantly, thrive under such conditions. Alas, those prophetic abilities are in short supply, but there is a serious point to the uncertain future. It remains a constant threat to organizations’ ability to deliver their services and products to market. A business must determine ways in which to temper the constant flux in demand – changes in the market that can and do divert the organization’s focus and can be exhausting and exacerbating. As the world becomes more uncertain, those organizations that can thrive under such conditions will have an advantage. Trends If we look at the last 3 years, during COVID-19, we can clearly see a surge of activity in conducting meetings remotely, with little or no travel. If we look at the impact of global warming, it can be seen as one of the direct Evolving customer perspectives Operational challenges Organizational challenges Environmental challenges

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causes of the increase in energy prices. The point we are making is that any trend has a cause and an effect. In a similar fashion, whatever the trend we see, whether induced by technological advancements, environmental factors, or global health- related, it forces a shift in demand and supply, which invariably impacts the organization’s ability to react. Glocalization According to Encyclopedia Britannica, the definition of glocalization has become more relevant than at any time before, where regional and global synergies are reflected at local levels. There has been a shift in developing global products and services at a global level that have local brand recognition, making them more relevant to the local market. For example, KFC is a global brand with common products available, but at the local level, you will find market-focused products. If we look at this through the lens of an organization, it is acclimatizing its products and services created for the global market for its local market presence by adapting them to local cultures. For example, Frito-Lay, a division of PepsiCo, primarily uses the brand name “Lay’s” in the United States and uses other brand names in certain other countries: Walkers in the UK and Ireland and Smith’s in Australia. The impact of localization is global and increases the challenges of ensuring the continuity of a brand, its quality, and the supply of its products and services. The supply chain There is a lack of supply chain diversity and the risk of multiple points of failure when relying on a globally distributed just-in-time supply chain. These are often broken, rigid, and have a myriad of regulations, increasing the threat of geo-political or climate-related disruption, with increased costs

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to sustain those supply chains, and making them less predictable. How do businesses protect their supply chain from becoming disrupted? Financial challenges The financial effect on a business is all too apparent, whether it’s the effect of the rise in an interest rate in the US or the price of crude oil. The change in the value of the USD against the GBP determines the profitability of a company when it announces its results in USD. The value of a stronger USD gives a business greater purchasing power. In this section, we are going to understand the cost challenges businesses face. CapEx versus OpEx As is commonly understood, CapEx or Capital Expenditures (CapEx) derives from the purchases an organization makes that are for the long term or where the return on investment is seen over a long period of time. Conversely, Operating Expenditures (OpEx) are those expenses that are derived over a short period of time, that is, which are accounted for on a day-to-day, week-by-week, or month-by-month basis. As consumers have adapted to the pay-as-you-go model of paying only on consumption of a service, the same has now happened with organizations where technology has moved rapidly in providing businesses a pay-as-you- go model for using traditional IT services heavily dependent on CapEx, and they can now be seen as IT as a service. The challenge here for organizations is to adapt to a differing financial model and accounting principles, along with managing those services. Maintenance costs The support and maintenance of infrastructure, whether bricks and mortar or hardware and applications, draw similar parallels. Both require constant maintenance, upgrades, and expansion as the business grows.

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For IT applications that are at the core of supporting the operations of a business, two key challenges are always at the forefront: The question arises at what point do you stick to what you know and continue investing in existing initiatives and at what point do you divert and start to change the focus to new technologies? The cost of living It would have been unthinkable only a few years ago if the cost of living was quoted as a factor affecting decisions taken by the C-Suite. However, in recent times, it’s seen as the measurement of everyday items, such as fuel, energy, groceries, mortgages, travel, and many other things. What is the cause of this cost-of-living crisis? The slow emergence from COVID-19 impacted supplies of raw materials and thus caused a surge in costs. The geopolitical impact in Europe of the war in Ukraine impacted energy supplies from Russia. The effects of Brexit affected imports from EU countries and compounded the already depressing situation regarding the surge in the cost of living. All of these things converged, creating a crescendo of uncertainty, and limiting the already regressed business recovery. The CPI inflation forecast published by the UK government’s Office for Budget Responsibility provides an insight into the inflationary impact on the economy: Keeping the existing systems going Adapting to new technologies without affecting the business